Effective Date: 28th February 2026
Company Name: SOS Services (Sole Trader)
SOS Services is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us.
1. Information We Collect
We may collect the following information:
Personal Information
Name
Phone number
Email address
Property address (when booking a service)
Details relating to your drainage enquiry
You provide this information when you:
Complete a booking form
Contact us via phone, email, or contact form
Request a quotation
Website Usage Information
We collect anonymous data about how visitors use our website. This may include:
Pages visited
Time spent on pages
Device type
General location (city-level only)
Referral source (e.g. Google search)
This data does not personally identify you.
2. How We Use Your Information
We use your information to:
Respond to enquiries
Book and deliver services
Provide quotations
Improve our website and services
Send important service-related communications
We do not sell, rent, or trade your personal data to third parties.
3. Google Analytics & Third-Party Services
We use Google Analytics and other trusted third-party platforms to monitor website performance and understand visitor behaviour.
These services collect data anonymously through cookies and tracking technologies. This helps us understand:
How visitors find our website
Which pages are most popular
How users interact with our content
This information is used purely for business improvement and marketing optimisation. We do not use it to personally identify visitors.
You can control cookies through your browser settings.
4. Data Sharing
We may share necessary information with:
Payment processors
IT and website hosting providers
Regulatory or legal authorities if required
All third-party providers are expected to handle data securely and in compliance with data protection laws.
5. Data Storage & Security
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.
Your data is stored securely and retained only as long as necessary for business or legal purposes.
6. Your Rights
Under UK data protection laws, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your data (where legally permitted)
Withdraw consent where applicable
To exercise your rights, please contact us using the details below.
7. Cookies
Our website uses cookies to enhance user experience and analyse website traffic. You can disable cookies through your browser settings if you prefer.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us.